Home > FAQ
 Is your power supplies and chargers pass the safety approval? 
 smiley:Yes, all our products got safety certified. It has short circuit,over-current and over voltage protection.
 How and when can I get your quotation? 
smiley:Send an email to sales@kycrtpower.com or leave a message in the bottom of this web page. You will get our quotation.
 How long is the lead time of volume order? 
smiley:Usually 20 to 25 days for a volume order.

 How long can I get it  if I request you to design a new power supplies for me ? 
smiley:We need about 1 to 3 months to complete  your project, from prototype to certification. It depends on the product itself.
 Can you send us some sample and how long will I receive it? 
smiley:Yes we can send you samples. It takes about 1 week and customer pay the freight.
 Would you offer a better price to us? 
smiley:You are purchasing from manufacturer.Our quotation is factory price. We give discount to regular order with big quantity.
 May I know your M.O.Q requirement? 
smiley:In our factory, the minium order quantity is 500pcs.

 Can we customize the color, logo or gift box for the products and packing?
smiley: Sure you can. Welcome your OEM or ODM order. Customized design is based on a certain quantity (1000 ~ 3000pcs)
 What's your price term and payment term? 
smiley:We accept Ex-Works, FOB and CIF. Payment by T.T or Western Union.
 How do you arrange the cargo transportation? 
smiley:We usually choose the air-express or ocean-shipping. You appoint the shipping comany or we arrange it on behalf of you.
 Can I visit your factory and inspect the cargo before shipment? 
smiley:Welcome your visit any time you like. We accept your company to inspect cargo or you can appoint an agent to do it.

 How long is the warranty of your product? 
smiley:The warranty is 24 months from the date of delivery.

 How many workers in your factory? 
smiley:We have 50 to 100 staffs, varies in different business season.

 Do you have the ability to design a switching power supply for us? 
smiley:Yes we can make it to meet your demand.